The acquisition reflects Webhelp’s strategy to strengthen its technological services to support its clients in the implementation of their digital transformation by offering them tailor-made solutions combining customer relationship management, artificial intelligence and automation.
This unique combination of expertise complements Webhelp’s existing capabilities to design and develop technology services in areas such as voice and data analytics or mobile apps development. For PitechPlus, Webhelp provides strong commercial synergies (more than 500 customers now trust Webhelp to manage and optimize their customer relationship), access to new markets and the opportunity to integrate artificial intelligence and machine learning features into its custom software solutions.
Vincent Tachet, Chief Information Officer of the Group, sees in this acquisition “a major step in our ability to offer innovative custom-made technology solutions in key areas such as Robotic Process Automation or end-to-end digitalisation of sales processes”.
“Joining a global entrepreneurial team like Webhelp that is sharing the same culture and values, is a fantastic opportunity for PitechPlus. This puts us in an ideal situation to take a step forward in our growth by bringing our expertise, methods and talented employees to Webhelp’s client portfolio,” said Bogdan Herea, CEO of PitechPlus.
PitechPlus’ management will not change: founder Bogdan Herea will continue leading the company headquartered in Cluj-Napoca.
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