Banca Transilvania partners with local fintech to offer mobile self-banking

Banca Transilvania, the largest Romanian bank, and CallVU, a company offering omni-channel innovative solutions, have started a partnership through which BT will offer to its customers a new digital experience, through mobile phone self-banking, according to Romania-Insider.com.

Based on this collaboration, Banca Transilvania launched BT Visual Help, an option through which individual customers can solve easily, 24/7 and free of charge, by phone, a number of requests. Through BT Visual Help, clients can temporarily or permanently block their card, request the re-issuance of a card after its’ permanent blocking, and modify the card transaction limits.

The launch takes place after a testing period, during which the facility has already been successful: more than 10,000 actions performed by the bank’s customers, via BT Visual Help, within two months.

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